Whether it’s a strange login alert, files disappearing, or your mouse moving on its own — if something seems off, don’t ignore it. The faster you report a potential security issue, the better our chances of minimizing damage.
Here’s what to do if you think your account, computer, or data has been compromised.
Signs You May Have Been Hacked
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You received a “new sign-in” email you don’t recognize.
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Files have been deleted or encrypted unexpectedly.
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Your password suddenly stops working.
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You’re seeing pop-ups or software you didn’t install.
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Contacts report strange emails or messages from you.
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Your antivirus or browser gives you warnings.
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You clicked a suspicious link or opened a weird attachment.
Step-by-Step: What to Do
1. Stop What You’re Doing
Disconnect from Wi-Fi or unplug the network cable. If you’re on a laptop, turn off Wi-Fi entirely. This can help stop data from being exfiltrated.
2. Don’t Try to “Fix” It
Please do not uninstall programs, delete files, or run a bunch of antivirus scans — you might erase evidence or make it harder to recover.
3. Report It Immediately
Reach out to us right away so we can investigate and contain the issue.
💬 Contact Us
If you suspect you've been hacked:
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Email: support@parkerbass.com
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Phone: (912) 385-9244 ext. 1001
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Helpdesk: support.parkerbass.com
Include any details you can: what happened, what you clicked, what you saw, and when.
What We'll Do
Once we get your report, we’ll:
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Scan your device for signs of malware or intrusion.
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Secure your account by resetting passwords and reviewing sign-in history.
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Contain the threat and check if other devices were affected.
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Provide a clean bill of health or a replacement machine if needed.
🔐 It’s not your fault. Attacks are getting sneakier — your job is to report anything suspicious. Our job is to fix it.